Phoca Forum

Hallo,
It must also be possible to revoke the purchase of individual products within an order. The law permits so-called partial revocations. For example, if you receive three items in a single package, you can easily revoke the purchase contract for just one of those items while keeping the others. When exercising this right via the mandatory online revocation button, the shop’s process must be designed to allow you to select the specific products concerned.

Viele Grüße
Manuel

Hi, thank you for the info, we are working on it, the problem is there with sales, shipping rules, etc. etc.

Yes, it’s another "brilliant idea" from the EU and its political stooges. Then come the warning letters from shady lawyers. Sometimes, it all just stops being fun.

Viele Grüße
Manuel

The plan is following, first adding select boxes for each items. If user selects them, the order will be canceled like whole order but the verndor will be informed about selecting only some items - then the vendor can recalculate the order or create new one (e.g. with help of POS)

The most problematic part is, the whole order is based on different rules (sales, coupons, shipping, ...) so removing one item can totally change the order (and e.g. price of products can be completely different) so for now the main task is adding the select box for the selecting products. When done, unfortunately, vendor will be forced to create new order or recalculate the order but at least, legal requirements will be met.