Phoca Forum

Goodmorning,
I upgrade a site from Joomla 2.5.X to Joomla 3.3.X and I don't follow the guide on the site. (I'm quite stupid sorry for that).
Baically I saw that the guide make a backup of everything and after that simply uninstall the old version and install a new one (and of course make a restore).
Anyway now I have the last version of Phoca Download but when from the frontend I try to get the permalink I receive a blank page and not the file. How can I solve that? It's very important for me to find out how to solve.

Thanks


Gianluca

Hi, blank page mostly means a php error, try to enable php error reporting or see the errorLog to get more information about the error:
https://www.phoca.cz/documents/16-joomla ... rs-on-site
Jan

Hi,
thanks for the answer. I try to set

# Displaying PHP errors
php_flag display_errors on
php_value error_reporting 6143

into .htaccess file, but a badly server error appears. I had to change in the previous version the .htaccess so the site turn back normaly. I really think that my hosting provider can't give me the possibility to modify this data. After that I connect to my domain administration page and I find all the apache error log file I think is what we need.
So I find:

[Mon Jan 12 08:07:01 2015] [alert] [client xxx.xxx.xxx.xxx] /home/xxxxx/domains/xxxxxxxx/public_html/.htaccess: Invalid command 'php_flag', perhaps misspelled or defined by a module not included in the server configuration

That, for me, means that the hosting provider block me for the having the error display. After that I'm try to download a single file, obiuvsly I received a blank page. Here is the error in the error log file.

[Mon Jan 12 08:11:21 2015] [warn] [client xxx.xxx.xxx.xxx] mod_fcgid: stderr: PHP Fatal error: Call to undefined method RuntimeException::get() in /home/xxxxxx/domains/xxxxxxxxx/public_html/templates/yoo_cloud/error.php on line 20

Is what you need? How can I solve the problem?

Thanks in advance

Gianluca

Hi, yes, this is php error message which can help you, the error is coming from your template: templates/yoo_cloud/error.php, so I think, you need to contact the template developer and try to ask him/her for the issue

Jan